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Shipping & Returns
Shipping Policy
Products are shipped via Japan Post EMS for tracking (USPS after arrival in the US), or Takkyubin/Kuroneko (UPS after arrival in the US). With tracking you will receive update emails as the package leaves Japan and arrives in US customs, US customs clearance and delivery.
Return & Exchange Policy
lf you wish to return a product, please do so within 30 days for a full refund. Returned products must be in the condition in which they arrived. If you have any other concerns or queries about your product, please contact us at info@japandollhouse.com
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